Question 1

How do I create an account?

Accepted Answer

Click the "Get Started" or "Sign Up" button on the homepage. You can create an account using your email address or sign in with Google.

After signing up, you'll receive a verification code to confirm your email address.

{/* DEVELOPER NOTE: Update this to match your actual signup flow and available OAuth providers. */}

Question 2

What platforms are supported?

Accepted Answer

Our service is available on:

- **Web** — Works in all modern browsers (Chrome, Firefox, Safari, Edge)
- **iOS** — Available on the App Store for iPhone and iPad
- **Android** — Available on Google Play

Your data syncs automatically across all platforms.

{/* DEVELOPER NOTE: Update platforms based on what you actually support. Remove mobile if you're web-only. */}

Question 3

What pricing plans are available?

Accepted Answer

We offer flexible pricing to fit your needs:

- **Free** — Get started with basic features at no cost
- **Pro** — Unlock advanced features for power users
- **Team** — Collaboration features for organizations

Visit our [pricing page](/pricing) for detailed feature comparisons.

{/* DEVELOPER NOTE: Update with your actual pricing tiers and link to your pricing page. */}

Question 4

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription anytime from your account settings:

1. Go to **Settings** → **Billing**
2. Click **Manage Subscription**
3. Select **Cancel Subscription**

Your access continues until the end of your current billing period. No refunds are provided for partial months.

{/* DEVELOPER NOTE: Update cancellation flow and refund policy to match your business model. */}

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor, Stripe:

- Visa, Mastercard, American Express
- Apple Pay and Google Pay
- Bank transfers (for annual enterprise plans)

All payments are processed securely and we never store your card details.

{/* DEVELOPER NOTE: Update based on your Stripe configuration and supported payment methods. */}

Question 6

What AI features are included?

Accepted Answer

Our AI-powered features help you work smarter:

- **Smart Chat** — Get instant answers and assistance
- **Content Generation** — Create drafts, summaries, and more
- **Document Analysis** — Extract insights from uploaded files

AI features are available on Pro plans and above.

{/* DEVELOPER NOTE: Update with your actual AI features. Remove this FAQ if you don't offer AI capabilities. */}

Question 7

What file types can I upload?

Accepted Answer

We support a wide range of file formats:

- **Documents** — PDF, DOCX, TXT, MD
- **Images** — PNG, JPG, WebP, GIF
- **Spreadsheets** — XLSX, CSV

Maximum file size is 50MB per file. Storage limits depend on your plan.

{/* DEVELOPER NOTE: Update file types and size limits based on your R2 storage configuration. */}

Question 8

Where is my data stored?

Accepted Answer

Your data is stored securely in cloud infrastructure with enterprise-grade security:

- **Database** — Encrypted PostgreSQL database
- **Files** — Cloudflare R2 with encryption at rest
- **Backups** — Daily automated backups with 30-day retention

See our [Privacy Policy](/privacy) for complete details on data handling.

{/* DEVELOPER NOTE: Update with your actual infrastructure details and data residency information. */}

Question 9

How do I delete my account and data?

Accepted Answer

You can request account deletion from your settings:

1. Go to **Settings** → **Account**
2. Scroll to **Danger Zone**
3. Click **Delete Account**

You'll receive a confirmation email. Once confirmed, your account and all associated data will be permanently deleted within 30 days.

{/* DEVELOPER NOTE: Ensure this matches your actual deletion flow and GDPR/CCPA compliance requirements. */}

Question 10

I can't log in to my account. What should I do?

Accepted Answer

If you're having trouble logging in:

1. **Check your email** — Make sure you're using the correct email address
2. **Request a new code** — Login codes expire after 5 minutes
3. **Check spam folder** — Verification emails may be filtered
4. **Clear browser cache** — Try logging in from an incognito window

Still having issues? [Contact support](/feedback) and we'll help you regain access.

{/* DEVELOPER NOTE: Update troubleshooting steps based on your auth flow (OTP, password, OAuth, etc.). */}

Question 11

My data isn't syncing between devices. How do I fix this?

Accepted Answer

If your data isn't syncing properly:

1. **Check your internet connection** — Sync requires an active connection
2. **Pull to refresh** — On mobile, pull down to force a sync
3. **Log out and back in** — This refreshes your session
4. **Update the app** — Make sure you're on the latest version

Sync issues usually resolve within a few minutes. If problems persist, [let us know](/feedback).

{/* DEVELOPER NOTE: Update based on your sync mechanism. Remove if you don't have a mobile app. */}

Frequently Asked Questions

Getting Started

Account & Billing

Features

Privacy & Security

Troubleshooting